Frequently Asked Questions

Q: What type of wood do you use to make your furniture?
A: Our products are manufactured using various species of Northern Hemisphere pinewood, Northern Vietnamese Acacia Hardwood and European Oak.

Q: What is the difference between reclaimed and recycled woods?
A: Recliamed wood is wood that has been graded at a low grade in timber mills it is considered firewood due to character of the timber not strength. Recycled wood makes reference to wood that has been used as other applications such as bridges, building frames, pallets, crates etc.

Q: Do you buy from many suppliers this product type?
A: No we only purchase our stock and any new designs from one manufacturer in Vietnam to ensure long term supply, relationship coupled with consistent colours and quality from every shipment.

Q: Will the furniture crack, twist, warp, fall apart over a period of time?
A: The manner in which the products are manufactured is in accordance to the structure of the timbers we use to ensure they are built to suit the wood. This means,after extensive dryig procedures to balance out all mixed species moisture contenst the furniture is built with methods such as floating panels and old style joinery ensure the products can in fact "move" to suit the different enviroments of the world. In essence the planks of a table may have slight movement at a ratio of 3mm per 300mm in width of which is acceptable in the market and adds the charm and character to the products.

Q:Why do you import furniture made from recycled and reclaimed woods?
A: We choose to focus our business on the one product type only and due to the enviromental impact of timber milling and the "cutting down" of trees we continue to build our range of furniture and achieve authentic character of each piece which is not attainable by using new timbers.

Q: How are your products finished or coloured?
A: There are several colours/stains we offer which to us are called "Finishings" theses being Honey, Espresso, Mocha and Honey/Ivory Combination. These are all either Nitro Cellulose based or Water based. The steps of finishing the products are known as "multi-stepped" which means there is several coats of stain, sanding sealer and topcoats with a natural bees wax rubbed in prior export. The overall lusture of the products should be maintained at retail and customer points with some furniture polish such as Feast Watson.

Q: How do ensure the colour of the product we buy today will the same in 6 - 12 months from new orders we place?
A: Historical and currently this is one of the biggesst issues with this product type and has been the catalyst to failure of many other importers. However, with the Quality control systems in place with our supplier plus the sourcing of the stains and colouring materials is all from one consistent supplier only in Vietnam. This company is a reputable manufacturer of chemicals to ensure the materials we use remain in line to match current and past stains. As you can appreciate there will be some variance of the furniture we supply, not only in charater but from time to time slight colour indifferences but nothing that will stand out dramatically.

Q: What is the warranty you offer on the products?
A: Our products carry a one year warranty on all manufacturing/construction faults as long as the products have been used in accordance to its purpose. Our system of warranty claims is very simple and if you require additional information our head office can send you the policy. We will always ensure we do everything to improve our quality in the instance issues arise.

Q: How do receive the products, are they packed, KD or assembled?
A: Our products are packed extremely well in corregated cardboard with shrink wrapp. Additional packaging is under the cardbaord to ensure security of the goods before you receive them. Most items within our catalogue is supplied assembled apart from beds, dining tables and several occassional pieces which are K.D with simple assembly required.

Q: How long does it take for you to forfill orders and how do we receive them?
A: Once we receive your order we process this and advise the warehouse to allocate the stock and deliver ASAP. If the items ordered are in stock you will generally receive them within a week. We do request you allow 2 - 4 weeks for your order to be delivered. With respect to receiving the orders, if you are located within the Sydney Metropolitian area we will deliver to you directly from our warehouse. If you are located in regional or country areas we will either drop to your nominated carrier in Sydney or our warehouse team will contact you to arrange delivery to your store for a rate of $25 - $27 per m3. If you are interstate we can drop to yout nominated carrier in Sydney or our warehouse team will deliver to your store from $55 - $70 per m4 depending your metro location interstate.

Q: Can I order one piece or do I have to order more?
A: If you want to order one piece you can, if you want to order more you can, this decision is yours we apreciate the support on any quantities.

Q: Do you provide settlement discounts on prompt payment?
A: We do provide these types of terms, however please contact our office to further discuss.

Q: How do we find out more on how to order, what the products look like and other information?
A: Our agents can be contacted for all matters relating to our ranges, please see "Our Team" link for all details or contact the head office in Sydney where we can assist you.

Q: Are you importing containers all the time or only when you sell enough?
A: We have a core quantity of each item within our catalogue of which we anticipate to have either in stock or on the water sailing to Sydney. For example; AH-HA15001 (Hamilton Coffee Table) our core quantity is 30 so if we have 10 in stock today we will have 20 on the water on the way to Vietnam. We re-order stock every 8 - 10 weeks to allow for any up's and down's in sales and currently have 50 x 40HC of stock on order and anticipate to carry inventory of 15 - 20 x 40HC at one given time. We want to build stock levels to enable you to sell from this stock listing. If you require any assistance on this please call our head office.

Q: Why should we buy from Everyday Country Direct Sydney?
A: Our products are unique and offer value for money. Our infrastructure of staff, warehouse and agents coupled with experience within this product type allows us to be confident in our products. This company has been established to focus on these products only, from a business point of view this may seem a risk but the passion we have for recycled timber furniture is second to none. We know these ranges are the original and the genuine pieces which have been and are imitated everyday by other importers BUT we stand by our ethics and values that if you buy our products and present them in your store correctly to tell the story of the ranges they will perform for you.

Q: Do you have a showroom we can see the ranges?
A: Yes we currently are setting up our Sydney showroom which will be available to view in Mid September 2009.

Summary:

We trust that this short "Question and Answers" section has provided you with a better understanding of how we operate, who we are, our products and our company. If you find there is a quesiton not answered in enough clarity or detail please either contact our agents, send us an email or call us at the Sydney Head Office.